Describe the business problem or objectives of the campaign
Flagler Hospital Bariatric found they could not accurately track new leads or new surgeries by using traditional marketing (TV, billboards, etc.). They came to XE Corporation to explore using a social media campaign to gain awareness of their services and increase the numbers of their surgeries.
Other areas in need of improvement included:
Increase new patient counts
Increasing the number of attendees to their free seminars.
Increasing referral rate to both seminars and Flagler Bariatric.
Increasing past patient participation/engagement on social channels and at events.
Increasing fan counts/participation on Facebook.
How were the business challenges / campaign objectives addressed?
XE Corporation formulated a comprehensive social media campaign that utilized offline and online tactics to create buzz around their brand, establish an on-going conversation around their services and engage members of their community to refer their friends to attend Bariatric seminars and then become new patients of Flagler.
Tactics:
Customize Facebook Landing Page
Re-branding of the Facebook page via landing pages and other customization to better control the experience for users.
Create Online Invitations for Events
Promotion of Flagler Bariatric Events using social networks to gain more attendance
Launch a Referral-Based Giveaway
Created a referral-based Wii Fit Giveaway requiring entrants to “like” the Facebook page and to refer a friend to attend one of the Free Seminars held by Flagler Bariatric.
Online Surveys
Designed and promoted surveys to gather feedback specific to social efforts from the Bariatric community
Fan-Favorite Recipe Module on Website
Creation of Fan-Generated “Menus”, where current and past bariatric patients shared their favorite recipes/meals to eat that are bariatric-approved.
“Spotlight Fan” Facebook Contest
Patient submitted Before & After pictures as part of “Spotlight Fan” Facebook Contest to increase support and conversation among fan community.
Campaign Results
Cut marketing costs by 93% by switching from traditional media to social marketing.
Increased Facebook Fan Page conversation by 5 times
Increased visits to the Facebook Fan Page by 400%
30% participation rate with online survey after 5 weeks
Using “crowdsourcing” from survey – it helped Flagler decide on the next Facebook patient appreciation campaign – Giveaway a year’s supply of custom vitamins and supplements
Recruited 40+ volunteers to be community leaders online to help promote the Flagler Bariatric Community with other fans and potential patients.
Produced 24 qualified leads to attend free seminar
For the curious among you, know that Tayto crisps come in the following mouth watering flavours: Cheese & Onion, Salt & Vinegar, Smokey Bacon, Ready Salted, Prawn Cocktail (!), and Tex Mex.
Okay, I applied for the job. So did everyone I know last year when Queensland, Australia conducted a highly visible marketing campaign aimed at increasing awareness of, and visits to, the region.
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